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Order Confirmation
- Orders are confirmed only after payment is verified.
- Customers must retain proof of payment until confirmation is received.
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Payments
- Mobile Money / Bank Transfer payments should be made to +233540421116 (Alice Malm).
- Customers must upload payment receipt and provide delivery details (Full Name, Phone, Location).
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Delivery
- Standard delivery: Next business day after payment confirmation.
- Orders paid before 2:00 PM qualify for next-day delivery.
- Emergency delivery available via Yango (6:00 AM or after 6:00 PM, subject to availability and extra charges).
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Delivery Fees
- ₵35.00 within Accra.
- Outside Accra fees will be communicated.
- If rider charges more than ₵35.00 within Accra, notify us immediately.
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Pricing
- All prices are fixed.
- Prices are displayed in Ghana Cedis (₵) with .00 decimal format.
- Discounts apply only during official sales announcements.
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Returns & Refunds
- No general refunds after payment.
- Refunds/exchanges may be reviewed for damaged or incorrect items reported within 48 hours with valid proof.
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Privacy & Data Handling
- Customer information is used only for order processing and delivery.
- Payment screenshots are used strictly for verification purposes.
- We do not sell, distribute, or share customer data with third parties except for delivery processing.
- All uploaded data is stored securely.
